New BISP Complaint System 2025: A Faste Fairer and Easier Way to Solve Your Issues

The Benazir Income Support Programme (BISP) has taken another big step to make life easier for its beneficiaries. The New BISP Complaint System 2025 is now live, offering a faster and more transparent way to register and track your complaints. Whether you’re facing payment delays, CNIC verification errors, or eligibility issues, this new system ensures that your concerns are handled quickly—without the need for repeated office visits or middlemen.

What Is the New BISP Complaint System 2025?

The new complaint platform is officially known as the Integrated Grievance Management System (IGMS). It was launched in 2025 to make complaint handling smooth, efficient, and fully digital. In the past, beneficiaries often had to visit several offices and wait for weeks to fix even small issues. IGMS changes that by allowing people to file complaints online, via SMS, or in person at BISP offices—all while keeping them updated through SMS alerts.

With this system, every complaint gets a unique tracking ID, so beneficiaries can follow its progress step by step. The process is transparent, corruption-free, and designed to ensure that no one is left unheard.

Who Can Use the New System?

The BISP Complaint System 2025 is open to all registered BISP beneficiaries, including those under the Kafaalat, Ehsaas, and Taleemi Wazaif programs. You can use it if you’re facing:

• Payment delays under the Kafaalat program

• Problems in eligibility or CNIC verification

• Biometric verification errors at payment centers

• Taleemi Wazaif payment issues for children’s stipends

• Deduction complaints where agents take a share illegally

• Login or registration problems on the 8171 BISP portal

Whether you live in a city or a remote village, you can easily register your complaint through any of the available channels.

How to Register a Complaint

BISP has made sure the complaint process is simple and accessible for everyone. You can choose any of the following three options:

1. Online through the BISP Portal

   • Visit the official BISP website.

   • Select “Register Complaint.”

   • Enter your CNIC number and select the type of issue.

   • Submit your complaint to get a tracking ID.

   • You’ll receive SMS updates until the issue is resolved.

2. Through SMS (8171)

   • Open the SMS app on your mobile phone.

   • Type your 13-digit CNIC number.

   • Send it to 8171.

   • You’ll receive a confirmation and tracking ID instantly.

3. By Visiting a BISP Office

   • Go to your nearest BISP Tehsil Office.

   • Show your original CNIC.

   • The staff will register your complaint and give you a tracking slip.

💡 Tip: Always keep your tracking ID safe. You’ll need it to follow up on your complaint status.

Benefits of the New Complaint System

The launch of IGMS brings several improvements for BISP beneficiaries:

• Faster resolution: Complaints are handled in real-time.

• Full transparency: Each step is recorded and trackable.

• No middlemen: The process is direct and corruption-free.

• Multiple access options: Online, SMS, or in-person.

• Time and cost savings: No more long travel or waiting in lines.

• Trust and fairness: Every complaint gets equal attention.

How Tracking Works

Once you submit your complaint, you’ll get a tracking ID that lets you monitor its status at any time. Each stage—such as submitted, under review, or resolved—is updated in the system. You’ll also receive SMS alerts so you’re always informed. This digital tracking ensures that every complaint is reviewed and nothing gets ignored.

Why This System Matters

The BISP Complaint System 2025 is more than just a tech upgrade—it’s a promise of transparency and respect for every beneficiary. For years, many people struggled with slow responses or had to rely on intermediaries. Now, with IGMS, the power is in the hands of the people. Complaints can be filed and tracked without delays or unfair treatment.

Final Thoughts

The New BISP Complaint System 2025 shows how technology can make social welfare programs more effective and people-friendly. Whether it’s fixing a payment delay or updating your CNIC details, you can now resolve your issues quickly, confidently, and without leaving home.

With this new system, BISP continues to move toward a more transparent, efficient, and accountable future—one where every beneficiary’s voice truly counts.

Keywords: BISP Complaint System 2025, IGMS, BISP 8171, Benazir Income Support Programme, register BISP complaint, BISP online complaint, BISP payment issue